Real Teacher Reviews

July 7th, 2008 by sam

Yelp. eBay. Avvo. Servicemagic. Amazon. Each of these sites has at least one major thing in common: user generated reviews. And though Yelp has gotten some heat of late over their deletion of user reviews, I’ll borrow from their tagline to say that each has the benefit of providing real reviews from real people.

Just as each of the above sites is in the business of connecting some variation of merchant and consumer, TeachStreet is in the business of connecting some variation of teacher and student. So in this respect, though we pride ourselves on being a teacher resource, TeachStreet is really a place to empower and inform students.

Creative Commons: goa_entranced | Thumbs-Up

In the spirit of real student reviews, I wanted to make mention of a something that happened over the weekend. A teacher received a one star rating. As it wasn’t the review she was hoping for, she was upset.

However, rather than writing a rebuttal where prospective students could read a defensive, angry response, she took a different approach. She emailed former students and asked them to come to her TeachStreet profile page and write reviews, which they did to the tune of several four and five star ratings.

So even though no teacher likes to get negative reviews, to me, this story exemplifies the collaborative, honest way in which reviews should be created. Call it the wisdom of the crowds, the law of averages, or whatever else, but no matter what you call it, this is one of the most intriguing things I’ve seen on TeachStreet. After all, much like seller pages on eBay with lots of buyer feedback, teacher pages on TeachStreet with student feedback, positive or negative, provide the most helpful information: real reviews from real students.

Some Superstar Teachers with Five Star Reviews:

2 Responses to “Real Teacher Reviews”

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  1. Mark Britton Says:

    Sam - Great story. We have seen the same thing happen at Avvo. One of the best ways to combat a bad review is to bury it with great reviews. We also allow lawyers to comment on the site wrt negative reviews. That helps as well.

    Keep up the great work at TeachStreet.

    Mark
    CEO, Avvo
    http://www.avvo.com

  2. Dave Says:

    Thanks for the reply, Mark — as you know, we’re huge fans of Avvo — recently noticed a whole slew of things you’ve implemented that we can learn from (Answers, promoting ‘claimed profiles’ above unclaimed ones, etc.) — keep up the great work!

    Dave

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