Site Update: Contact Us form is working again

It came to our attention at about 4pm yesterday that our “Contact Us” form hadn’t been working properly since we launched in the Bay Area on 11/19.

Picture: Sorry | by Half Chinese

That means that if you were one of the ~200 folks in the last eight days to send us great feedback, welcome constructive criticism, site bugs, and questions about how to use TeachStreet, you probably felt like you’d sent an e-mail into The Great Void.

1. First, our apologies. We’re moving fast in the wake of our biggest launch yet, but our customers and members come first. Please know that we think you’re fabulous — we’re not ignoring you!
2. Second, we’re back up and running. This bug was fixed within about 2 hours of finding it.
3. Third, we’re working like mad to get back to all of you who wrote us notes and sent us questions. Our normal response time is 24 hours (one biz day). Due to the volume of catch-up we need to do, we hope to have all of our responses out by Monday (Dec 1).

For the record, here’s how you can get in touch with TeachStreet if you’ve got questions, feedback or if you have a problem with the site.

• Call us: (206) 381-0652 or toll free at (877) 832-2470
• E-mail us directly at customer-service@teachstreet.com
• Use our (now fully functioning) Contact Us form on the site

And fear not! You’ll be hearing back from us soon.